Authentication Analytics Whitepaper: the 10 login KPIs that matter | Corbado
Built for Identity, Product and Security teams
Stop guessing why logins fail. Track the 10 KPIs that matter.
80%+ of passkey failures happen on the device, where your IdP and analytics see nothing. Get the 10 core KPIs that show whether login works, plus 60+ supporting KPIs for deep dives and the ROI model to prove impact.
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Authentication Analytics Whitepaper
- The 10 core KPIs with formulas, benchmarks and how to measure them right
- 60+ supporting KPIs for deep dives, each with one definition
- ROI model: +11 pp login success, −20–50% reset tickets
- VicRoads case: passkeys in more than half of all logins
What we learned from measuring login journeys client-side
Your dashboards miss the logins that hurt
- 80%+ of passkey failures happen on the device. Your IdP and APM dashboards stay green.
- 1 in 5 logins succeed only after a retry, an error or a fallback. Another 1 in 5 fails.
- passkey adoption once teams measure the full journey instead of single events.
What's inside the whitepaper
Everything Identity, Product and Security teams need to measure login, fix what breaks and prove the result.
The 10 core KPIs
Outcome, diagnostic and adoption KPIs with formulas, industry benchmarks and how to measure each one right.
60+ supporting KPIs
The reference behind the 10 core KPIs: friction, method mix, uplift, security checks and errors, each with one definition.
Why tags miss passkeys
The OS passkey dialog emits no events and NotAllowedError alone has 8 causes. Learn how to tell them apart.
Six rules for honest numbers
The outcome decides, every flow counts and tries are counted apart from start overs. Your KPIs mean the same on every dashboard.
ROI you can defend
+11 pp login success, −20–50% reset tickets and 4–8x faster logins: every KPI mapped to security, CX, cost and revenue.
VicRoads case study
Passkeys in more than half of all logins, >80% activation on mobile and 3.8M+ passkeys created.
Corbado Observe
See the 10 KPIs live on your own login data
Corbado Observe measures every KPI from the whitepaper on your real login journeys. One snippet, live in 1 minute.
Every KPI on one dashboard
Login success, drop-off and error load per method, measured on engaged login flows.
Errors sorted by root cause
Every error classified by cause, with its impact on completion per OS and browser.
Alerts before tickets arrive
Thresholds on login success rate and single login steps, sent by email, webhook or PagerDuty.
Questions & Answers
Common questions about authentication analytics
The Basics
What this is and how it works
Conversion & Growth
For Product & Growth teams
Costs & ROI
For Finance & Operations
Debugging & Ops
For Developers & Platform teams
Security & Compliance
For Security & Regulated industries
See the login failures your IdP can't
Get the 58-page playbook that turns login data into higher conversion, lower support cost and less fraud.
- The 10 core KPIs, plus 60+ supporting KPIs for deep dives
- Benchmarks and how to measure each KPI right
- An ROI model your leadership will sign off